Thread:BehindTheEight/@comment-11764338-20140827031435

this is an email that i had requested info...

KIXEYE Customer Support received your ticket (487805) - please use this number to identify this issue. Please do not submit multiple tickets on the same issue, this will slow down our ability to respond. If you reply to an open ticket before our agent responds, your reply will look to our system like a new request, and each time you respond, your ticket is moved to the back of the line. We know you hate waiting for a response, please help us get to your ticket as quickly as possible.

To see our replies and your ticket status without using e-mail, please visit the My Activities page on https://helpcenter.kixeye.com, found by logging in and clicking on your name in the upper right hand corner, then selecting MY ACTIVITIES.